A VGCCC investigation found 242 people who had self-excluded from gambling were able to place bets at Crown Melbourne casino on hundreds of separate occasions. Additionally, 427 self-excluded persons gained access to Crown in 750 instances. Both cases were deemed a breach of the Victoria Casino Control Act 1991.

Publishing its written reasons for the fine, the VGCCC said it identified the failings during ongoing monitoring of Crown. The self-excluded players were able to gamble at Crown Melbourne over an eight-month period between October 2023 and May 2024.