SCCG Management has announced a strategic collaboration with Comm100, a provider specialising in AI-powered omnichannel communication solutions.

This partnership aims to improve player engagement and customer support within the gaming industry through the implementation of personalised and efficient communication channels. 

Comm100's AI-powered omnichannel platform offers personalised, 24/7 engagement for players, with the goal of enhancing acquisition, engagement and retention for gaming organisations worldwide.

By integrating essential communication channels into a unified agent console, Comm100 enables gaming operators to provide efficient and personalised support, thereby improving the overall player experience.

SCCG will facilitate the distribution of Comm100's platform, including its AI-powered chatbot and responsible gaming solutions. Through this partnership, gaming operators will gain access to advanced technologies that automate queries, streamline queue management and facilitate two-way conversational messaging across multiple channels.

Stephen Crystal, SCCG Management CEO, said: "Teaming up with Comm100, renowned for their unparalleled AI customer support and user engagement solutions, enables us to provide operators with technologies worldwide. This collaboration empowers them to deliver exceptional player experiences and drive sustainable growth.”

This partnership builds upon SCCG Management's history of collaborations within the gaming industry. Recently, the firm extended its partnership with BlueBat Games to distribute Greentube Pro, a white-label social casino product, across North America. 

Furthermore, SCCG Management's joint venture investment with Numb3rs, a payment solution provider for gaming operators, aims to integrate Numb3rs' payment processing technology into the gaming marketplace.