Grosvenor Casinos Launch The “Risk App” To Help With Safer Gambling

Grosvenor Casinos, the UK casino operator, says it has taken significant steps to promote safer gambling practices. In alignment with Safer Gambling Week, Grosvenor Casinos has launched an innovative intervention tool called the Risk App. This tool allows trained team members to monitor players’ gaming habits and transactions in real-time, enabling them to identify and approach customers who may be at risk of problem gambling.

The Risk App: Enhancing Player Protection

The Risk App developed by Grosvenor Casinos is a powerful tool that empowers Player Protection Champions in each of the 51 Grosvenor venues across the country. This app provides these trained team members with live data on players’ gaming activities, allowing them to intervene when potential signs of problem gambling arise. The primary objective of the Risk App is to initiate private conversations with customers who may need support, providing a safe space for them to confide in the Player Protection Champions.

Steve Smyth, the Head of Compliance at Grosvenor Casinos, emphasizes the company’s commitment to player protection. He states, “Everyone at Grosvenor has a responsibility for protecting and supporting our players. Our Player Protection Champions are always available for focused and dedicated support.” The Risk App is a testament to Grosvenor’s dedication to improving player safety and preventing personal and financial harm.

Grosvenor Casinos understands that player protection requires a collaborative effort from all staff members. To ensure that help is readily available to every customer, Grosvenor is training more staff members to become Player Protection Champions. These individuals receive specialized training to identify and address potential risks associated with problem gambling. By utilizing the Risk App, these champions can proactively monitor player habits and intervene promptly when necessary.

To further support this initiative, Grosvenor Casinos has partnered with GamCare, an independent UK gambling awareness charity. This partnership enables Grosvenor to train more employees for the role of Player Protection Champions, expanding the reach and impact of their safer gambling efforts. Together, Grosvenor Casinos and GamCare aim to create a safer gambling environment by empowering staff members with the necessary knowledge and skills to assist customers effectively.

Grosvenor Casinos, through their dedicated Player Protection Champions, promotes four simple steps of safer gambling advice. These steps are designed to ensure that every visit to the casino is enjoyable and responsible. By following these guidelines, players can minimize the risk of developing gambling-related problems:

1. Gambling is not a way to make money: It’s essential to approach gambling as a form of entertainment rather than a means of generating income. Understanding that the odds are always in favor of the house can help players maintain a healthy perspective on gambling.
2. Don’t be afraid to take a break at any time: Taking breaks during gambling sessions is crucial to prevent excessive play and maintain control. Stepping away from the gaming floor for a short period allows players to reassess their actions and make more informed decisions.
3. Set a limit on the time and money you spend: Establishing personal limits on the duration and budget allocated to gambling is an effective way to manage one’s gambling activities. By setting boundaries in advance, players can avoid overspending or spending too much time at the casino.
4. Talk in confidence to a Grosvenor Casinos Player Protection Champion when you need it: If any concerns or doubts about gambling arise, players are encouraged to engage in open and confidential conversations with the Player Protection Champions. These trained professionals are equipped to provide support, guidance, and resources to individuals who may be at risk.

Grosvenor Casinos recognizes the importance of providing comprehensive support to individuals who may be experiencing gambling-related difficulties. In addition to their collaboration with GamCare, Grosvenor encourages players to seek specific help and counseling from recognized gambling support agencies. These agencies, such as Gamblers Anonymous, GamAnon, and GamCare, specialize in providing assistance to individuals struggling with problem gambling.

For detailed information on these support agencies and the services they offer, players can visit the Safer Gambling UK website (https://safergamblinguk.org/) and the BeGambleAware website (www.begambleaware.org). These resources provide a wealth of information, including helpline numbers and online chat options, ensuring that help is accessible to those in need.